We take your privacy seriously - here's the straight talk about how we handle your info
Running a high-performance auto shop means we gotta collect some basic info about you and your ride. Nothing shady - just the stuff we need to do our job right.
Been wrenching on European imports for years, and we've always kept client info tight. This policy explains what we collect when you swing by the shop, call us up, or fill out forms on our site. We're based in Burnaby, BC, so Canadian privacy laws apply - specifically PIPEDA and all that good stuff.
When you book an appointment or drop off your car, we need the basics:
Can't tune your Euro without knowing what we're working with:
Standard web stuff that happens automatically:
Here's where your info goes - pretty straightforward shop operations:
Scheduling your work, ordering parts, performing diagnostics, keeping service records, and getting in touch about your vehicle's status.
Processing payments, sending invoices, handling warranty claims, and keeping financial records as required by Canadian tax law.
Appointment reminders, service updates, answering your questions, and occasionally sending info about seasonal promos or new services.
Understanding what services folks need most, improving our website, and making the whole experience better for everyone.
We take security seriously - can't have people's info floating around unprotected. Here's what we do:
Your data's encrypted both in transit and at rest - basically scrambled so hackers can't read it
Only staff who actually need your info can see it - we're not letting the apprentice browse client files
When we don't need info anymore, it gets properly deleted - not just sitting in some old backup
Real talk: No system's 100% bulletproof. We do our best, but if there's ever a breach, we'll let you know ASAP and tell you what happened - no corporate runaround.
Under Canadian privacy laws, you've got some solid rights when it comes to your personal info:
Request a copy of what info we've got on you. We'll send it over within 30 days (usually way faster).
If we've got something wrong (old phone number, wrong address, whatever), just let us know and we'll fix it.
Want us to delete everything? We can do that, except for stuff we legally have to keep (tax records, warranty info, etc.).
Don't wanna hear about promotions or new services? No problem - just tell us and we'll stop the marketing emails.
Just shoot us an email at info@astralyndominion.info or give us a call at (604) 555-7829. We'll verify it's actually you (can't have random people deleting your info), then handle your request.
Look, privacy policies can be confusing. If you've got questions or concerns about how we handle your info, don't hesitate to reach out. We're here to help, not hide behind legal jargon.
2847 Boundary Road
Unit 12, Burnaby, BC
V5M 4A2
If you're not satisfied with how we've handled a privacy concern, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. They're the independent folks who oversee privacy law enforcement.
We might update this privacy policy from time to time as our business evolves or laws change. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top. If it's a major change that affects how we use your info, we'll reach out directly via email.
This policy was written by actual humans who work at the shop - not some corporate lawyer trying to confuse you with legal speak. We believe in transparency and treating people's privacy with respect.